American Medical Response
2020 Florida Star of Life
Jacki was born in Tampa, Fl. At just 14 years old she had to perform CPR on her 10-day-old nephew with the help of a 9-1-1 operator. Ever since that day, she’s known that she wanted to help save lives. Jacki has been in 9-1-1 communications since 2001. Her drive and deeply caring personality touches not only her patients, but her co-workers, family, and friends.
In her position as a communications center shift supervisor, she treats everyone as if they were members of her own family. She has an incredible ability to calm the excited, comfort the scared, and instill confidence in every caller. No caller is too young or to old, too forceful or too frail. She treats everyone with respect and dignity.
Jacki is an excellent communicator. She knows when to sit back and listen and when to take charge. She provides excellent Emergency Medical Dispatch (EMD) care, but also provides quality improvement to her co-workers and the entire operation. Jacki is always professional and is careful not to provide false promises to callers or inflate their expectations during a stressful incident. Anytime there is a need for someone to represent AMR in a public forum, Jacki is the first person that comes to mind.
Jacki Martin approaches each day with the mindset that she will do her part to save the world, one patient at a time. As a primary trainer for our organization, she often refuses to give up on new hires that may not be performing to our standards. She genuinely cares for everyone.
Jacki is married to Phil Martin and has 4 amazing children, 3 of which she and Phil have adopted into their family. We are honored to nominate Jacki as a 2020 Florida Star of life.